Customer service

Customer information

Dear customer,

Please use our service portal for a quicker feedback and a better support.

Please click on the following link:
https://service.simba-dickie.com

Your enquiry will be directly forwarded to the responsible person.

Best regards,

Your Service Team

Dear customer,

Please use our service portal for a quicker feedback and a better support.

Please click on the following link:
https://service.simba-dickie.com

Your enquiry will be directly forwarded to the responsible person.

Best regards,

Your Service Team

All prices are final prices, which include statutory VAT.

Goods already in stock with the vendor will be shipped – unless otherwise stated in the offer – within two working days after receiving an order.

With goods not in stock, the delivery time can take up to two weeks from receipt of order.

You can determine whether or not the goods are available from the text of the offer. If there are no details given about the stock or delivery times, the delivery times for goods in stock will apply. Part-deliveries are permissible unless the customer has no discernible interest in them or they would be clearly unreasonable. Reasonableness applies if

the part-delivery can be used by the customer within the scope of the contractual designated purpose,
the delivery of the remaining goods ordered is ensured and this will not cause the customer any substantial extra work or additional costs (unless the vendor is willing to accept these costs). The costs of transport and packaging are only charged once with part-deliveries.

In the event of an ordered item not being available, the vendor reserves the right to render a service equivalent in quality and price (goods or service) insofar as this is reasonable for the customer and the latter agrees to the replacement in writing. If this is not possible or should the customer not agree, the vendor may not render the promised service. In this instance, the statutory provisions shall apply.

We ship with DHL Premium instead of DHL Economy. This means that deliveries are usually twice as fast as with DHL Economy.

Please note: A delivery to a PO box is not possible!

Standard flat rates for postage and packing:

Destination	P&P
Germany	4.99 euro	Free shipping from 25,- euro.
EU-Countries	12.99 euro	Free shipping from 75,- euro.

Zone 1 NON-EU
Ziel	P&P
Switzerland	12.99 euro	Delivery is duty and tax unpaid. Free shipping from 75,- euro.
Liechtenstein	12.99 euro	Free shipping from 75,- euro.
United Kingdom	12.99 euro	Free shipping from 75,- euro.

Zone 3 NON-EU

P&P: 21.99 euro

Albania, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, Macedonia, Montenegro, Norway, Moldova, Serbia, Ukraine

Zone 4

P&P up to 2kg: 29.99 euro. Per additional kilo: 2.70 euro

Egypt, Algeria, Georgia, Israel, Lebanon, Libya, Morocco, Syria, Tunisia, Turkey

Zone 5

P&P up to 2kg: 29.99 euro. Per additional kilo: 6.00 euro

Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, Canada, India, Indonesia, Iran, Iraq, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, Oman, Pakistan, Papua New Guinea, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkmenistan, United Arab Emirates, United States, Uzbekistan, Vietnam, Yemen

Zone 6

P&P up to 2kg: 29.99 euro. Per additional kilo: 7.30 euro

American Samoa, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Jamaica, Kenya, Kiribati, Lesotho, Liberia, Madagascar, Malawi, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Montserrat, Mozambique, Namibia, Nauru, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Palau, Panama, Paraguay, Peru, Pitcairn Islands, Réunion, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa, Sudan, Suriname, Swaziland, Tanzania, Togo, Tonga, Trinidad and Tobago, Turks and Caicos Islands, Tuvalu, Uganda, Uruguay, Vanuatu, Venezuela, Wallis and Futuna, Zambia, Zimbabwe

Shipping costs for spare parts only orders:

Destination	P&P
Germany	2,99 euro	Free shipping from 25,- euro.
EU-Countries	4,99 euro	Free shipping from 75,- euro.

Shipping costs for bulky goods:

Destination	P&P
Germany	18,- euro	Free shipping from 25,- euro.
EU-Countries	25,- euro	Free shipping from 75,- euro.

Delivery times outside of Europe:

The delivery outside Europe may take up to 4 weeks after receipt of order.

Taxes and customs duties abroad:

Possible additional taxes and customs duties of the country of destination are beyond our control and are NOT included in our price.
These must therefore be borne by you and paid at the destination.

In case of doubt, we advise you to enquire with the authorities in your country regarding the formalities, import procedures and any fees that may be incurred.